Paytm — Order 2 same Items but received only 1 Item and updated as 2 items are delivered

Address:

Bangalore, Karnataka

Hello paytm, I have paid totally 449+449 = 898 Rs ok? For 2 Quantities (1+1) of Marine DX Angle Cock ( 2 quantities was booked in one single order tracking number Order#[protected] Saturday, April 11, 2015 22:21:47) Order was confirmed! Shipment was done on (Saturday, April 11, 2015 22:21:47) I received cash back as 224+ 224 = 448 Rs In my wallet. (No Doubt for this) My Product was delivered on April 18th and the surprising was I received only 1 quantity of Marine DX Angle Cock, (I received only one for which I had ordered for 2 quantities) Where the hell is another one??? In Status it was showing 2 quantities is been delivered and also I received a mail saying my 2 quantities of Marine DX Angle Cock is Delivered. In Courier BOX it was showing quantities were 2, I opened it and found only one piece, again I am asking where the hell another one is. For the same I complained several times to paytm customer care and I received all unrelated replies… I asked for where is my other quantity? I got reply from one of the executive saying Sorry for the inconveniences your order will be marked as return request and after that other executive said I have to send a picture whether the package was tampered or not, I sent picture also…. Suddenly courier executive called to me asking for returning the product, I denied that my query is not properly answered. And again repeated complaints I did, and at last changed my mind to return the parcel back to paytm so that atleast I will get my full amount.. Again courier executive came and took my product… After returning the product, immediately after some time I received a message on May 7th saying my order of Marine DX Angle cock is cancelled and Rs 224 is been added into my wallet. That is ok… I receive my amount for 1 quantity (I have paid for 2)… Now I am asking for another 224Rs which is missing… I have also have returned the product I received, please collect that and give my Rs 224… I have also mailed a photo copy of reverse pick up slip given by courier executive… Now don’t ask me anything else for evidence, look into my history and read all the complaints I have given… Give my Rs 224 back to my wallet… Find the attachments… Regards Nanda