[Resolved]  Paytm — Order failed but amount deducted which is not refunded yet

Address:

Chittoor, Andhra Pradesh, 517128

Hello team,
I have done a transaction at paytm on feb-08-2017 at 6:07pm of rs 15589/-, where the order got failed but amount deducted. the amount is not refunded.
Details:
"payment of rs. 15589 failed!
Your order no is[protected]
6:07 pm, feb 08 2017
Looks like you cancelled the payment. you can try again now by adding money in your wallet or choose another payment method. if you faced any issues in completing the payment, please contact us."

I called multiple times and registered at paytm site. none of them taken care on this. i am not able to contact direclty the paytm site customer support.
I need a urgent help on this. please treat this as high priority.

Thanks
Naresh
[protected]