Paytm — ORDER NO.[protected] Not received the refund

Address:

New Delhi, Delhi

This is regarding the ORDER NO.[protected] which was placed on 2nd Nov 2014 for TataSky recharge. I recharged Tatasky for amount Rs. 780 and it was successful from Paytm website. I got an email as well stating that the recharge was successful. Tatasky box was turned on while doing the recharge. I waited for a couple of days and still Tatasky did not show the updated amount. I called Tatasky and gave them the reference number. They confirmed that recharge was never processed. I emailed Paytm support and got an email after a couple of days that due to some technical issues, recharge was not done and now they have processed the recharge again and it is successful. Again, I waited for 2 - 3 days and nothing happened. I emailed Paytm support again and they refunded the amount to Cash Wallet. I requested to transfer the amount to my Bank account and it was initiated. It's been a week now and I have sent numerous emails to Paytm support regarding the same query but have never received any response from them. Really frustrated with the kind of support they are providing.