Paytm — order not received but shows delivered

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	Paytm

I had ordered in total 4 products. 2 earrings from etnico and 2 phone covers from fashionury throuvh paytm mall. The payment is taken in full by xpressbess courier service but 2 products are not delivered to me out of the 4 products. I mailed at [protected]@ paytm.com and mail delivery failed. I already asked in paytm support too but no one has replied to me. Paytm customer executive never picks the call. Tell me when will i recieve my remaining two poducts? Or paytm credits back me the amount for the 2 products ie. Rs 179 for chandbali earrings and rs 195 for fashionury phone cover.