Paytm — order was not delivered

Address:

Krishnapur rajbanshi para, Kolkata, West Bengal, 700102

I have placed an order on paytm and paid rupees 400 online... But unfortunately on delivery date i was not available... After i get connected to paytm it is showing order has been delivered... They attached a signature also... But that was not mine even i was not at home that day... Kindly check my issue and solve this please... I want my money back from paytm... If it does not work i have to make case on consumer forum... Please solve this...