Paytm — Ordered does not received

Address:	Visakhapatnam, Andhra Pradesh, 531116
Website:	paytm

I ordered 3 items in paytm services (Order no : [protected]). 1. Dream decor designer red and black cotton double bedsheet with two pillow cover 2. Handloom trend cz floral design polyotton double bedsheet (Db1418), 3. Sai arpan 3d double bedsheet with 4 pillow cover set of 2 (Buy 1 get 1).
In tracking the product, it shows the first 2 items were delivered but it doesnt recieved to my address. Yesterday i cancel the 3 item because of their irresponsible delivery services. I raised a ticket on paytm services they call to me and said that we will get back to u with 24 hrs 48 hrs bla bla but they didnt
Olve my issue. I want my refund money of delivered items and cancelled item. Kindly solve this issue as early as possible