[Resolved]  Paytm — Pathetic Service for secure transactions/poor customer care service

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm.com

I have made the very first transaction(account associated with 9*****5980) to recharge on 6th april 2017(transaction pdf attached) on my number for amount 303 but PAYTM says that order id IPT[protected] is successful but i havnt received any recharge on my number. i called the operator and confirmed back on the success of the recharge. it wasnt a success at their end. Later at 11:30 pn i did the payment through debit card which was the success. it is more than 48 hrs till now the recahrge is not a success. i called operator and confirmed whether double recharge has been done on my number. They say only single recharge received on my number. I wonder where the recharge done through Paytm went.
I logged a complain twice after dialing PAYTM helpline(not a toll free no) by being online for more than 1 hr( two calls on 7th april in morning and in night as for the morning call i havnt received any complain number ) attached i the call record.

but still paytm is unable to resolve the issue which happened from their end and still blaming the operator.

to log a complain i was on line for more than 25 mins(morning, req no - Not generated) & 45 mins (evening, req no :[protected]. also asked for a call back(req no:[protected] but still there is no resolution and no call back .

for raising the complain for 303 rupees they are asking us to call us and wait for long on chargeable number.