[Resolved] Paytm — payment and refund | |||
I made a payment of rs. 428 through debit card in paytm to electricity department on dated:- 26th feb 2019. But it failed. I have lodged a complaint against my refund to paytm. Same day they replied me that we refunded your amount & its time taken by your bank to hand over this money in your account/ card along with a reference number and sbi customer care number. When i i have talk to bank executives they were asking me for utr number to check the payment status. Still i cannot get my money in my account. I again & again request to paytm for utr number and they again & again send me reference numbers. But bank is not accept it. 5 days passes away but still they have no respond. Was this information helpful? | |||
Mar 7, 2019 Complaint marked as Resolved Very good steps Mar 03, 2019 Updated by Prasenjeet Sengupta PAYTM is giving me different different reference number but bank is not accept it. They asking for only UTR number which one is not provide me by PAYTM. They always close my complain. Not listen me properly. I am very harrased. If payment is failed and refund by PAYTM. So why paytm not giving me UTR number instead of Reference numbers. Kindly resolve my issue as soon as possible.   Mar 03, 2019 Updated by Prasenjeet Sengupta If reference number is sufficient so why bank is not refund my money. Why are they asking for UTR number. PAYTM PAYTON is fraud or bank is not interested my money back to my card/account. This is not fare both of PAYTM and SBI. Proper transaction is not doing by PAYTM and SBI also. Mar 04, 2019 Updated by Prasenjeet Sengupta Paytm customer call me today morning and they said to me about a reference number (74766519057908498979339) which was not a reference number that was a UTR number but after that when I again call to Sbi they underestimate me and said to me that we have no such information like that. You call me again PAYTM customer carr executives. Please help me which one is fraud. SBI or PAYTM ? | |||
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