Paytm — payment debited but not credited in eb portal

Website:

www.paytm.com

Dear sir,
I make payment for my electricity bill on 08.03.2018 through paytm. But till now it was not accounted in my electricity account. I have paste the mail receive from paytm. And also my eb account screen shot. Please help me in this issue.

Mail receive from paytm :

Paytm care
Mar 13 (4 days ago)
To me
Hello sashi,

This is with reference to your query regarding electricity bill payment of rs.560 initiated using paytm.

Your bill payment against the order [protected] has been successfully processed with the operator reference number 990e835022aa11e8b5966dad2530e8e1990. We suggest you to get in touch with the operator with the below mentioned details:

1. Operator reference number: 990e835022aa11e8b5966dad2530e8e1990
2. Amount: rs.560
3. Date & time of transaction: 08/03/2018 at 02:01 pm

In case operator denies, kindly bring the written communication via mail to assist you better.

Regards,
Paytm care

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