Paytm — Payment deducted from my bank account but still recharge pending

Address:

Sri Ganganagar, Rajasthan, 335804

Hello
I am a regular user of paytm and i tried to recharge a my bsnl number on sunday 10-apr-2016. The recharge was unsuccessful but payment was deducted from my bank account. First they told me that in 2 or 3 days you will receive your money back but nothing happen. When i mail to them they ask me to send a copy of your bank statement since 10 apr 2016 i also sended that.
but still nothing happen no amount was received by me, so it is kindly request to you please resolve my problem, my order no is [protected] 11:48 am, Apr 09 2016 recharge amount 150.
Please help
Vinit singh