Paytm — payment not received on paytm

Address:

Thane, Maharashtra, 400605

Hello,
Am vaibhav deshpande (Paytm number [protected]). On 29th of october 2018, my cousin sent me money of 2000rs through paytm wallet. He received the notification that the money was successfully sent. Whereas, i did not receive the payment on my paytm wallet. It has been 48 hours, and i still have got no update on the transaction. The money has still not been transferred to my paytm wallet.
Please give me an update on when is the amount going to be transferred to my paytm wallet? What could be the possible issue for the transaction to take so long to be completed?
Below i have uploaded two screenshots. The first one that shows that the money has been successfully sent to me. The second one showing that my paytm wallet shows zero balance and that i haven't yet received the payment.