Paytm — Payment not recieved against cancellation of bus ticket

Address:Bellary, Karnataka, 583222
Website:www.paytm.com

Ticket no: 278771, Hospet- Bangalore Menakashi Travels @ 8:45P.M L2 seat, on 31.05.2016, the bus was cancelled, intimation was not given to us till the last minute.

Till now i have not received the payment against this cancellation, none of them are giving the proper information against it.
Please help me how to the amount against this issue, its been very long i am trying to contact everyone from the travels but no use at all.
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