Paytm — Payment not refunded

Apr 19, 2017

Updated by Rajesh Chandrasekharan I have received a call from this number [protected] today at 5:47 p.m. The caller told me that he is calling from Paytm and is responding to my refund complaint that has been lodged Yesterday by me. Since he was telling about the correct refund details I shared most of the information including my Debit card number and validity. I noticed some imperfections in his talk, so I went to the nearest ATM and withdraw my whole money. He then changed my email password and when I asked him why? he said it's a part of the Paytm refund checking process and when I insisted of the new password he has given me the new password. Same time I have noticed some purchase OTP message coming to me from MPESA worth 19, 940. I told him that my refund amount is 3500 then why 19940 purchase, he said it's just a mistake but tell him the OTP that I didn't do. He also tried changing my mobile information using a code SIM[protected]U, that also I didn't allow. He is also referred another mobile no. [protected] to change my Paytm password. I think it was a deliberate attempt to loot me to revenge on my refund complaint lodged yesterday towards Rs. 3500.
Kindly alert the police and bring them behind bars and put your security measures little strong enough and all Paytm staffs should kindly be intimated about this.