Paytm — paytm account access

I had an account with paytm and i moved to usa in 2017. Phone number on my paytm account is no longer with me and i have written several emails to paytm asking me to either update an alter number to my account or simply send the otp to my email id since i no longer have my old indian phone number.

They initally asked for bank statement and alternate phone number to update thier records, which i gave them multiple times however they have stopped responding and my money approx 20000 is stuck with the paytm account. My complain reference no.:[protected].

I cannot access my money and they are no responding inspite of several emails that i wrote to them asking for an update.

Regards
Vishnu gupta