| Address: | Mumbai City, Maharashtra |
I have ordered from paytm shop and applied coupon in which i was supposed to receive 50% cash back in my paytm cashwallet but yet i have not received it instead of many mails to paytm support and to grievance officer. First the support member Mr. Rajesh replied me below- As per the terms and conditions of the offer, cash back would have been credited within 1 hours after the successful transaction. Due to some technical issues it was not credited. Please note that cash back has been processed. You are requested to check your Paytm account and confirm the same. In case you have still not received the cashback, please get back to us. Next when i replied him back that i have checked and still i have not received it than he replied me below- I am Rajesh and I am going to do my best to solve your problem. I would like to inform you that as per our records you haven't applied cashback offer at the time of order place.So you are not eligible for cashback against this Order No. 687. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. This is very shocking that the support team is doing. I know i have applied coupon code MEN50 so how can they say i have not applied the coupon. The grievance officer is not even replied me back. This the kind of things paytm is doing with the customers. Was this information helpful? | 
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