Paytm — Paytm cash load not received even after 2 years of txn

Address:	New Delhi, Delhi
Website:	www.paytm.com

Respected sir,
I have made an transaction for a cash load in paytm cash wallet of rs 1300 on 8/9 june, 2014.
For some reason the transaction failed and the cash load was not successful but the amount was debuted from my bank account.
I complained on paytm via email and paytm website both but thr was no response so i complained in bank. Then after some days i complained again then their was a reply from paytm mentioning that money is still some where within bank. It is not with paytm. Bank took time of 45 days and now it says that the refund request canceled because money is with the merchant.

Today is 15-june-2016 (More than 2 years) and my money is still not refunded.

I want you to help me regarding this and help me get the amount refunded

Following is the transaction details from bank

Transaction details

Buneet sabharwal s/o davinder singh (Inr) -[protected]

Value date :08/06/14
Transaction date :09/06/14
Amount type:dr.
Amount:inr 1, 300.00
Transaction remarks :posp/30001003/[protected]/[protected]
Category:uncategorised
Transaction split:no

Kindly reply me with the solution as soon as possible

Thanks and regards
Buneet
+91-[protected]