Paytm — Paytm is not refunding rs.4000.00 of canceled order.

Address:

Lucknow, Uttar Pradesh

Rs4000.00 received by paytm on 28/04/2015 by order no.[protected] and canceled the order by unknown reason and and refunded that cash in my account. But after 18 days rs.4000.00 not received in my bank account. I have send my bank statement in PDF format as PayTM says to send that. Now Paytm is trying to ignore me when i asking about my rs.4000.00. Please help me to ... And ask to paytm release my 4000.00 rs in my bank account.