Paytm — paytm not giving the money back

Address:

Gurgaon, Haryana

There is an option on paytm to transfer money to friends and i did the same thing and transferred 1000 rs to my friend on 1st april. still it is showing the status as pending so they have taken the money from my account and they havent send the money to my friend. i sent the mail to paytm care then also they are not doing anything.