Paytm — paytm order failed but money didn't refunded back

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201 301
Website:	paytm.com

Hi,
I paid my electricity bill using paytm order number [protected] and after a day i got a message from paytm that order get failed and they refunded the money into my wallet as i checked my paytm passbook and wallet i didn't get refund then i contact paytm help & support they told me that they refunded the money and provide me reference number[protected] and my query ref no. 39665297 and they said contact bank for further, i contacted bank they told me no records found for this reference number and it's about to complete 10 days and i'm not able too contact paytm and paytm is also giving any response from there side so it mightbe a scam.. paytm is not safe