Paytm — paytm postcard issue

Website:

paytm.com

I have two accounts in paytm like wise a and b. From my (A) account of paytm i sent a postcard of rs 5000/-, it was successful from the 'a', when i opened the paytm 'b' account to receive the postcard iam not able to open it. When i raised the issue through there help line i got a message that 'a' account has exceeded his limit so you cannot able to open it and i need to wait again ten days for my money (Query ref no :[protected]. My question is if 'a' has exceeded his limit how can he able to send the post card? Currently i m in emergency need for money but they are playing these games. Moreover i am not able to reach the customer care to. Please kindly do the needful.