Paytm — Phone take return but after that phone switched off.

Address:	New Delhi, Delhi, 110003
Website:	www.paytm.com

Rahesh Sharma( [protected]) Called me on behalf of PayTm.Dear sir, I recieved Panasonic P55 8gb on 06 Nov 2015 around tine 2:00pm . I open packet and checked packet and found that phone is different than my order because it was 8gb phone. But my order was for 16gb phone. After that i send email to [protected]@paytm.com to return phone and to give right phone 16 gb Panasonic novo at time 03:26pm I got a call from Rajesh Sharma on 06 Nov 2015 aprox 5:00pm . He tell me that he is calling on the behalf of Paytm. He told me detail of my ordered phone and told me that you have send email to paytm to return phone. He ask me reason of return of phone. After that he told me that he will send pickup boy to return phone and resend 16 gb phone. He also told that before giving phone to pickup boy please call me and i will confirm. Next day he send a boy name deepak. He come with an invoice slip which was same as on packet send by paytm. He check phone and invoice, it was same. After that i called Mr.Rajesh Sharma that your pickup boy has recieving phone, Rajesh Sharma talked with deepak from my phone and he confirmed ok. After that Deepak give me recieving on invoice paper which he bring with him. Deepak take phone and told me to send recieving slip to [protected]@paytm.com. and i send a copy to paytm. After that i got a acceptance mail of return product from paytm. But today i got call from paytm again. She said that you want to return phone. After that I called Mr.Rajesh Sharma ([protected]) Mr.Deepak ( [protected]) But both phones are switched off. I told her all details that i have aready return phone then she told me to email all this story to paytm. Please solve this issue. 1) Is anyone other has access to paytm mail to missuse it? 2) How anyone can have paytm invoice? I want my 16gb panasonic novo phone. Please solve this problem. Please find here with attached recieving slip brought by Deepak delivery boy.