I ordered a Autosun 360 Degree Rotating Mobile Mount and Shopper 52 Multipurpose
Foldable Laptop Table/E-Table With 2 USB Fans (Order No.[protected] on
25 Mar 2015 trough Paytm. After receiving both the product I realize the
product quality is very poor, so I raise a request on 30 Mar 2015; As
the quality of both the products are very poor as per expectation, so I
would like to request you could you please take a request for returning
of product, and cash back for same. as I am no more interested in those
product. Request No#[protected].
On 31 March, 2015 I received a mail
Thank you for placing Order # <[protected]> with Paytm. I am Suman
and I am going to do my best to help you with your concern. I apologize
for the inconvenience caused.
Can you please send me some pictures of the product as well as packaging
(inner/outer). We would also like to know:
1. If the packaging appeared to be tampered with when you received the
product.
2. Was the packaging sealed or open?
Once you send us these details we will co-ordinate with the concerned
departments to help resolve this unfortunate incident. Look forward to
hearing from you soon.
If you have further queries please let us know.
Happy to help,
Suman
I replied that mail on same day stating
Dear Suman,
Thanks for approaching.
packaging was poor, invoice was pasted on package by tape so that if you
will remove it will tear off.
Product was not packed for particularly designed box or stuff it was
managed anyhow.
I have already opened it so it is not at all possible to send the real
pictures how it was packed.
Same day I got a response from another guy
Hi Gagan,
Sorry for the inconvenience caused to you.
I would like to request you to send us the screenshot of the product and
its packing along with the invoice of the order received so that we can
check and help you further.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at Paytm.
Best wishes
Sachin
On 1 April I send a mail
Dear Suman,
please find the screenshot of the product and its packing along with the
invoice of the order received.
On 2 April again I mail them
Dear Team,
Any update on below concern.
On 6th April again I mail them
Hi
Could you please update me on below concern.
On 9 April again I mail them
Dear,
This is my last gentle reminder about my below complain, but i have not
found any response till today.
So now I am going to proceed further to consumer court,
So this is the complete story still I am fighting with them for same….
Anybody is there who can help or guide in such condition.
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