Paytm — Product cancelled without any intimation

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Paytm.com

I ordered phone from paytm on 2nd april the order was successfully placed and its estimated delivery date was 5 april, Sudenly on 5th april the status shown was delivered. when i called the customer care they informed me your order is cancelled, (i was neither asked nor informed about it). Now the status is they are saying you have to order it again and still there is no refund amount in my account for the cancelled order, from where i am supposed to get half a lakh. and there is no confirmation weather i will get the product second time and they will play the same way again.