Paytm — Product not delivered and not returning money

Address:	Gautam Buddh Nagar, Uttar Pradesh, 600034
Website:	www.paytm.com

Ordered a diamond pendant worth 9000 from paytm which was delivered to someone in surat on 22nd march 2017, though i stay in chennai. From that day onwards i am calling paytm customer care everyday and i have been told that i will receive my product. 4days back i got a email saying product was delivered in chennai to some kush. I don't know any kush how can they deliver an expensive product to any person and then blame me. I never received any communication regarding the delivery also. Even for a 100rs product courier company people call and ask when to deliver them why not for a product worth 9000rs. I enquired with the courier partner also and they said product was delivered in surat. I have a proof of it also. Order id is [protected]