Paytm — Product not delivered and not returning money

1 Review
 leena bali on Apr 2, 2017
Ordered a diamond pendant worth 9000 from paytm which was delivered to someone in surat on 22nd march 2017, though i stay in chennai. From that day onwards i am calling paytm customer care everyday and i have been told that i will receive my product. 4days back i got a email saying product was delivered in chennai to some kush. I don't know any kush how can they deliver an expensive product to any person and then blame me. I never received any communication regarding the delivery also. Even for a 100rs product courier company people call and ask when to deliver them why not for a product worth 9000rs. I enquired with the courier partner also and they said product was delivered in surat. I have a proof of it also. Order id is [protected]
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    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
    Paytm - Product not delivered and not returning money