Paytm — Product not delivered but system is showing delivered

Address:	560048
Website:	Www.paytm.com

I have ordered 2 products in paytm online retailer. It's been 2 weeks but i have not received my product. I raised a customer complaint but i got an attachment telling it's delivered to some guy named ritu. When we call the number specified in the sheet, some unknown guy is speaking who does not in our apartment itself. There is no customer care number available to speak to any executive. I want my money back at any cost. All the trust has gone.
Order id[protected] and [protected]
Complain id: 04418999 and 04469948
I want my money back for these two orders