Paytm — product not received but marked delivered order id - [protected]

Address:	560073
Website:	www.paytm.com

I had ordered a power bank from paytm; however i never received the product but received a message confirming the order was delivered. I tried reaching out paytm in every possible way, but couldn't. Their emails are not monitored, no response on call (It's not toll free, so i spent a good amount of money on a 15 min long hold at the end of which i was still hearing their call waiting tune). The only way to raise a concern is via my orders section which i did. The worst part is even this did not trigger a response from them and i cannot follow upon that as the complaint wasn't assigned a ticket id. Paytm requires customers only until they pay for the order, but if something goes wrong, they are not responsible. Very careless attitude towards customers... Disgusting...

Order id - [protected]