Paytm — Product reverse pick up

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.paytm.com

I bought a product moto e 2nd gen from paytm.com. My number [protected] I raised a request for reverse pickup as the product is defective like blur screen or shaded screen on the next day of product delivered. But reverse pickup was not successful till now. Company refused it by saying
Reason: We tried to reach you through call & mails but were unable to connect with you. So, because of absence of your supporting documents we can not process your Return Request.. Please take action against like this. Mohan