Paytm — promo code cashback not given/wallet option missing

Hello team,

My name is naveen. I have paytm account with mob no: [protected]. I make several payments on paytm trusting paytm. Recently i made a payment for mobile recharge, for which inr 35 promocode was provided, but when i applied the promocode, it didn't work and when i contacted the paytm team including the grievance team, they didn't resolve even after nearly a month by discussing with team on phone and emails. Now on 17/9/2019 i made electricity bill payment, for which paytm wallet option was not shown and only way to use paytm wallet was not to apply any promocode. I contacted the team and after providing them with screenshot also, the team could didn't provide me any resolution. I had discussion with one of the rep of paytm team who didn't any answer for my problem and was telling lies and changing words on call itself. I said patym team to give me inr 100 cashback since i was denied of the inr 100 cashback promocde, they told me that it is not possible.

Paytm and its team has caused me severe mental stress. I request the team to take note of this matter and also help me get genuine cashback and also action should be taken against paytm for making customers fool.

Thanks,
Naveen.