Paytm — Reality of paytm - frauds and cheats

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.paytm.com

Reality of paytm - frauds and cheats

This is to bring out the reality of paytm. All around might mark this as not useful and also comment saying that i am not correct, but i am sure few of you around will actually be saved from harassment of paytm and their support desk including grievance desk and service head desk.
Paytm known for its great cashbacks and wallet services as of today, giving good discounts in form of cashbacks only.

Please do read and decide for yourself if you want such illegal activities to continue.


So here are few facts about paytm

1] they inflate prices of products and then lure customers showing great discounts in %age and cashbacks. This is illegal as even showing inflated prices on products and luring customer is illegal./ only mrp of the product can be mentioned even on listing and no inflated price.

Eg: https://paytm.com/shop/p/wd-wd20purx-sata-6-0-gbps-2-tb-internal-hdd-comwd-wd20purx-reev22050d888...⇄
The price of product is listed as rs. 9500 and then selling price as rs. 6400 showing you discount of 33%, lure isn't it
Actual mrp mentioned on the real product pack = rs. 6850
So total discount given is of rs. 450 and not rs. 3, 100 as shown to lure the customer.

https://paytm.com/shop/p/dell-d2015h-49-53-cm-19-5-led-backlit-lcd-monitor-lardell-d2015h-gaut389...⇄
The price of product is listed as rs. 9990 and then selling price as rs. 6248 showing you discount of 37%, lure isn't it
Actual mrp mentioned on the real product pack = rs. 5892
So in real no discount is given, and they are charging you more than mrp and showing discount of 3, 742 to lure the customer.

Added to this seller does another illegal activity, issues a bill of rs. 6407 which is more than mrp of product. Isn't this illegal??


2] they have same products listed by same sellers at 2 different prices sometimes. You place an order with lower price, which anybody will do. Seller accepts the order and then greed comes in. Seller will cancel your order after 1-2 days saying that he does not have product in stock. And amazingly same seller will be selling same product at higher cost on paytm through other listing. You place another order the same day as seller declined serving your 1st order, and he will accept your order and ship the same for you. Fraud isn't it.
So overall you keep wasting your time and effort, and then place 2 orders to get 1 product and that too at higher cost.


3] you order for a product and you are aware that the seller might not pack product properly and to avoid the disappointment later you mail customer support of paytm on [protected]@paytm.com and they will reply that our sellers pack products and delivers them properly. And then you get the product all damaged. They never improve of this.


4] they ask you to have kyc done for your wallet. You submit documents and get kyc done. Then one day all of a sudden they blame you that you are doing suspicious activities and hence they block you account. They block an account which is already kyc. Amazing isn't it. And to add to it you are never informed that your account is blocked. You only come to know when you try to make a transaction and it fails without even giving any reason. The only reason given on that page is "oops. Something went wrong! Please try after 24 hrs"
Customer keeps waiting for these 24 hours day after day and never realizes that its not a problem with anything else but they have blocked your account.


5] you contact their customer support at [protected]@paytm.com, service head at [protected]@paytm.com, and grievance officer at [protected]@paytm.com, but they are deaf ears to your complaints. Mind you they are not individual person, they are a desk operated by paytm where they have "n" number of same customer support people who does not care of customer or their queries. They are tuned to reply with templates to customer and never even care to read the actual issue. They even contradict their own staff statements and mails and never agree to it.

Even if your give feedback of all such activities, you will be told that they have taken stringent action against seller, barred the seller and they will remove such illegal listings with inflated prices, but its a hoax. Such activities are going on from months, same listings and inflated prices exist even after months and same sellers are selling products on paytm


6] the teams including information security team of paytm does not even know what is proxy server. They track your transcations through ip and if you are part of an organization which uses a proxy server for internet to employees you are gone. Paytm security team will track as single ip for all transactions from employees of an organization and say that you have multiple accounts and block your accounts. They won't even check if your account is kyc (As kyc will be on a particular name), nor will they check the address of delivery, nor will they check the name and surname, nor your mobile number. They will just brand you under suspicious activity and block your accounts.


Can you imagine different reasons given by different support techs at different times for same issue of blocking the account
A) 1 paytm guy told me that you have 9 accounts. I said if those are my accounts, please provide me details of those accounts so that i can verify how can you term those accounts mine. They told me on telephonic call that they will provide on mail and from 10 days with few reminders they are just avoiding it. This shows they are providing false reason. They don't have any evidence of same.

B) another paytm guy told me you are doing illegal activity of bulk orders in beauty section and clothes section. I asked them to provide details of all such activities. As far as i know i have made many orders which range from bus bookings to eatables to beauty products to household products to recharges. How can they term such broad range of activities on paytm as illegal activity. They have not provided any details of such activities and just keep on giving me reason of suspicious activity.


I think they just wanted to block my account as i pointed out their illegal activities and fraud which other customers are not even bothered to, maybe others are not aware of this or they don't want to raise their voice against any injustice


Even after all this crap i tried approaching the company owner on facebook and twitter as these were the only 2 modes to reach him. Thinking that he might be a person who will look into matter of customer, but i guess even he is same. Its being flowing from top to bottom to give such treatment to customer and do fraud and cheating as much as possible.
The owner mr. Vijay shekhar sharma, never replied to my message on facebook and didn't even reply to my tweet. Goes on to show what is going on with paytm.

https://twitter.com/vijayshekhar
https://www.facebook.com/vijayshekhar?Fref=ts


I think paytm has forgotten that they exist because of customers. And the day they won't have customers, they will cease to exist.


Decide on your own, if you want this company named paytm (Also names one97) to keep going wich such activities and keep playing with customers with their fraudalent activities, or you want to put an end to all this.

Thanks.