Paytm — recharge not done nor refund made

Address:

Gautam Buddh Nagar, Uttar Pradesh

order no[protected] and [protected] i did a recharge of rs100 and rs17 on the same day..the recharge was not done.its more than 4 days, no refund has been made..normally acc to company policy the refund should be done within 4 days..i have complained so may times but all the response are nuisance, perhaps generated through machine.the msg displayed by paytm is clear enough to acknowledge that the money has been transfered to paytm account.my bank statement says the same. i am attaching a doc file at the end as a probe.it clearly says the same. rohan phone no-[protected]