Paytm — recharge showing as success, but not received

Address:Mumbai City, Maharashtra

I logged a complaint at [protected]@paytm.com, they provided ticket no[protected] through auto generated mail on 05 Apr 15. The recharge amount Rs.296 not returned till time ORDER NO. [protected] Apr '15 5:29 pm Recharge of Reliance GSM Mobile [protected] Qty: 1 | Sold By: Reliance GSM Rs 296 YOUR ORDER IS SUCCESSFUL Download Invoice SubtotalRs 296 Order TotalRs 296 PAYMENT DETAILS Payment of Rs. 296 is received by Paytm ! NB Transaction No IG00VIIHS8Rs 296
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Ticket #[protected]: RCtkt - Help Query
Order Number: RCtkt[protected]

I have recharged my phone no [protected] (Idea) on 25 May 2015" at "3:39 pm" . and same time my bank account was charged. but still not received the recharge/bill payment,

On 26 may 2015, i am comunicating with paytm on mail([protected]@paytm.com, [protected]@paytm.com) but they did not given reply on it.
I have tried Paytm call - center also but there is system generated voice.

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