Paytm — Refund against the failed recharge

Address:	New Delhi, Delhi, 122001
Website:	www.paytm.com

Dear Paytm

I tried to recharge my idea phone through paytm but transaction was showing pending for approx. one day. Next day I cancelled the transaction and I got the message 'Transaction Cancelled'. I got my money in my wallet. Then I did the recharge from other source. But after 2-3 days I checked my wallet and found no money. In my wallet summary message was there - "Your transaction was successful we wrongly refund you money so we are reversing the amount" I checked the data then it was double. But I don't want double data. After cancelling the transaction I did the recharge from other source. If the transaction was successful the why I haven't recd. Any SMS neither from idea nor from paytm. I tried to contact customer care 3-4 times but couldn't speak to customer care executive . I need my refund in my wallet.

Regards
Rajni