Paytm — Refund

Address:

Chennai, Tamil Nadu

I have ordered a bicycle on 5 of august through paytm . I got my bicycle on 10 of august but on the 12th august I cancelled this order due to unsatisfied with this product and send an email to customer care for my money refund. they told me that within 6 or seven working days our courier service will collect the returned item then we will refund your money. As per mention comany policy refund will take process within six of seven days. till 12 days passed and Ihave not got my refund and it is customer mentally harassment . HERE ARE THE FEW DETAILS: IENeha, Aug 12, 12:57: Dear Deepak, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address within next 06-07 days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Neha Anjali Singh, Aug 17, 12:30: Dear Deepak, We are going to do our best to solve your problem. Please accept our apologies for the inconvenience caused to you. We are positive that we can resolve this issue right away. Please give us a chance to make things right for you.Certainly this is not what we want our customers to experience. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Anjali Singh Supriya, Aug 21, 13:36: Dear Deepak, Thank you for contacting Paytm.com. Please accept our apologies for the inconvenience caused to you. We are positive that we can resolve this issue right away. Please give us a chance to make things right for you.Certainly this is not what we want our customers to experience. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Supriya