Paytm — Refund issue

Address:

Bangalore, Karnataka

Hello, I have ordered Seagate slim plus 1tb external hard disk dated 31-July-15 with order#[protected]. Product was delivered on 03-Aug-15 however product stopped working from very next day. I have raised a complaint on 04-Aug-15 however Paytm is not ready to replace the product nor refund instead i was suggest to contact the Seagate service centre to claim warranty which is ridiculous. Firstly faulty product been sent by Paytm which is a mistake from their end and that needs to corrected. Their customer service is pathetic. I had a horrible experience