Paytm — Refund issues

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

Dear team paytm,
Refer my bank transaction number[protected] dt. 03.05.2016, wallet recharge failed and balance deducted from my account against bank transaction number[protected] dt. 03.05.16 amounting to rs. 500.

I have communicated various times with team paytm, they ask about pdf copy of my account statement which i have submitted earlier (Again enclosed).

As per statement, 3 transaction done on 03.05.16

1. Transaction ref number:[protected] transaction successful.
2. Transaction ref number:[protected] transaction failed and refund not received.
3. Transaction ref number:[protected] transaction failed and refund received on 05.05.16.

But till date i have no resolution from paytm against sr. No. 2. Paytm is not responding against this issues.

My earlier communication tkt numbers are:
02379013
02375640
02062499
02061047

Paytm representative is not trying to solve my issues. No body contacted till date to solve my issues which is just showing cheating behavior of company.

Matter most urgent. Now i ma proceed to consumer court to highlight the issue with media channel intervention.