Paytm — refund not got while package received by seller

I ordered a panasonic trimmer from les gadgets, New Delhi via paytm and cancelled it the following day since it was not available at the store . Now when I called for refund to the shop they said it would have been done by now as they had received the package. But their was no money added to my account and neither the status was updated that they had received the package. Please refund my money as early as possible and give me updates of the action you took. Waiting for your reply