Paytm — Refund not received and misbehaviour issue

Address:

Gorakhpur, Uttar Pradesh, 273005

You executive is totally manner less and he has no knowledge, how to handle customer . He was saying to me we will not help talk to your bank . When i told i am also a banker and working with HDFC Bank and i know very well bank will never help as at there no any roll of bank, then he said you have to GO TO CONSUMER COURT, COURT WILL HELP. let me explain is it right way of talking to your customer. I had asked several time for his name and your corporate office address and he said every time ITS CONFIDENTIAL INFORMATION HE WILL NOT SHARE .I cant understand any staff name and any company's corporate office address HOW TO POSSISBLE ITS CONFIDENTIAL plz answer my points. If i will not receive sufficient answer i will write to your MD OR CEO. Waiting for your positive response. Several times marked mail registered complaint at customer help but no any resolution came. And also inform me what action taken by you for your executime whose suggested me you can go to consumes court.

E mail id : [protected]@gmail.com