Paytm — Refund not received even after repeated email

Address:	New Delhi, Delhi, 110009
Website:	paytm.com

Hello sir/madam,

I booked bus ticket id(OFCU17) and ticket pnr(XX5HMD2) from agra to delhi on 6th dec 2015 scheduled at 6 30 pm through paytm .When I reached the address mentioned i did not find any AC bus over there .When i called the concern travel agency (balaji travels ) i was told they do not provide any AC bus service it was a mistake of PAYTM to display it wrong .Lastly i bored some bus with so many problems.He assured me your amount will be refunded.I suffered a lot because of this.I contacted [protected]@paytm.com they raised ticket nos#67776 but no refund was provided.When i mailed them again for the follow up my Email was blocked.Please address my issue regarding this increase of fraud.

Your faithfully
Dayal singh
[protected]
[protected]