| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201 301 | | Website: | paytm.com |
Hello sir/mam,
I was purchased HP 15-BE002TU Laptop (Intel Pentium Processor N3710/4GB/1TB/39.62 (15.6")/FreeDOS 2.0/Integrated Graphics) from Paytm order no: order [protected] and I did Transaction of Rs 22129.00 through Net banking on 09/01/2017, NB Transaction No:[protected] and this product delivered to me on 12/01/2017.
Because of the product was defective or not working properly I placed return request to Paytm on 12/01/2017 and return Picked up by them on 25/01/20017 . Paytm given me Casback of 2203.0 as per the Cashback policy on 10/01/2017 and After return pickup they did mail and Message me on 25/01/2017 like this :" We have Refunded Rs 19926.00 to your CBI bank for your order Id :[protected] on Paytm.Your bank could take 7 working days to credit to you " but still I don't get my refund. After 7 days receiving this message I did inquiry to bank they told that Paytm do no credit amount to your account.
Then I submit complaint to Paytm customer care through mail and still they giving same reply like this: " your issue has been highlighted to our relevant team and they might take up to 48-72 hrs to resolve the issue. Please be assured that as soon as we receive any confirmation from Relevant team, we will update you".
I think they are doing nothing to solve this issue. Sir Today there are 22 days(25/01/2017 to 15/01/2017) completed but still I don't get my money refund, I am getting worry about this . This amount is very large for me, I did trust on Paytm and did this transaction. Sir please take strict action against this and help me to get my money Refund. please do needful .
Thanking You. Was this information helpful? | 
Please help.