Paytm — Refund not received of order #[protected].

Website:

paytm.com

This is regarding paytm order #[protected]. I booked bus ticket from pune to hyderabad of 1212.85Rs on 24th Dec 2015. The amount was deducted from my credit card but ticket was not booked. I called customer care more than 5 times and sent the mail more than 10 times but no response from paytm. There is not refund from your side after 24th Dec. Please refund the amount ASAP because it more than 20days. Reference number of query is #00121187