Paytm — Refund not returned

Address:

New Delhi, Delhi

Dear Consumer team, I booked bus ticket from paytm (Order id-[protected] ) on 29th aug, from Mumbai to Karad, but on 23rd Sep i recieved call from Bus operator that bus is cancelled so i inform to Paytm and spoke with their one of excetuive name Swastik he gave me assurance that they will contact to Bus Operator and After Confirmation we will refund Bus Amount to ur Paytm Wallet within 24-48 Hours, but After that their excuses started, I mailed for almost 10 times they gave me assurance that we will refund but still they have not refunded amount 1100/- last 6 days im continuously mailing them, but they are not responding. on 23rd sep I lodge complaint my 1st complaint no is[protected] but they didnt responded then on Sep 26 I lodge Second complaint,[protected], then also they have not resolved only giving fake assurance we will resolve within 24-48 hours, but they are not responding. Please help me Ban Paytm, because i seen on social media almost they have cheated a10 outof 9 customer. please We are having faith on Consumer Team lz do needful.