Paytm — refund of cashback

Website:

Paytm.com

Order id:[protected]
I have ordered a black jeans they provided the blue one.Once i have returned that till now i didn't get the refund which i paid.It was said that refund is initiated ftom their end and am not even able to fill the NEFT form as they disabled it.
Kindly check this and get my money refunded as soon as possible and enable the customer form to fill in the details.