Paytm — Refund of failed transaction

Address:	Ahmedabad, Gujarat, 380008
Website:	paytm.com

I tried to pay my Torrent Power utility bill through Paytm, the transaction failed but the amount is deducted from my bank account it is not shown either in my paytm account, nor it is reversed bank to my bank account it is more than 10 days since this transaction took place. It is more than 5 days since I have raised a complaint, I have neither received a solution \ refund nor has any executive contacted me Torrent power says they have not received any payment as the transaction failed while it was processed to Paytm and hence they cant help resolve this