| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201 301 | | Website: | paytm.com |
On Dec 24, 2015, I had ordered Pigeon 3 Burner Gas Stove from Paytm. Order id was [protected]. Order was of amount Rs 5, 494. They took 100 Rs addtional as shipping charges. On Dec 30, 2015 ordered was delivered to my Kandivali address. But the Gas stove delivered was broken. On the same day I raised a return request. Next day I got a mail from Paytm saying, we could collect the Parcel from your address. Please send the parcel back to merchant yourself. I couried the Parcel back to the seller on jan 01, 2016 By Trackon Courier. AWB number is[protected]. I paid additional 350 Rs as courier charges. Till today the courier is not delivered as the seller Address they had given was incorrect and the courier guy could not locate the address. Parcel is still lying with the courier company.
Additionally Paytm has now rejected the Refund request as parcel did not reach them in time.
I have sent repeated mails to Paytm, but there is no response from them.
I request you to please take this matter on priority and please help me to get my hard earn money back.
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