Paytm — Refunded money not received in bank

princeofpersia

from Srikakulam, Andhra Pradesh

Website:

paytm.com

I paid my BSNL Landline bill for amount Rs.792 on the 7th of Feb using PayTM.
But the payment has not been received by BSNL. It took 10 days for PayTM to refund me the money back into PayTM wallet.
So on the 17th of Feb, I transferred that refunded money back to my bank account (Amount Rs.692 as PayTM deducted the cashback amount of Rs.100 that was initially given).

Its been like 16 days by now (Exactly 13 working days) and still I haven't received that money into my bank account. I contacted PayTM numerous times and they did resolve the issue. Now they are asking for my bank statement which am not happy about.

So kindly look into this issue and try to resolve at the earliest.

My name - Hemanth K
Bank Txn ID: PAYTM.7822.[protected]
Paytm Cash Txn ID [protected]
Email: [protected]@yahoo.com

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Mar 03, 2016

Updated by princeofpersia Just now, someone claiming from PayTM called me and told me that the refund has been unsuccessful.
So he asked my debit card details so that they can initiate the refund. I provided him with all the details he asked and finally he is saying that the refund cannot be processed to that debit card.
I do not understand this. I made the payment with the same debit card and usually refund will be done to same debit card. I even requested the same.

But the person who called me was very adamant and was asking some other debit card details. Either mine or any of my family members so that he can initiate the transaction. But now, all this seems to be very suspecting.

I do not understand if the person who called me was really from Pay TM or not. I finally requested even to send the money back to my PayTM wallet so that I can use it. But he is saying that he cannot transfer it to my wallet nor to the same debit card.

What should I do now. Is PayTM just playing around with people's money or what.
Can this issue be resolved or not?