Paytm — Regarding Bus ticket - i have not travelled but they telling that i have travelled

Address:

Chennai, Tamil Nadu

Sir I booked bus ticket through paytm on 13 feb from Chennai to coimbatore in JJ Travels my boarding point is thambram, reporting time was 10.20PM and bus timimg was 11.00PM, I was standing from 10.00PM waiting for bus till 11.45, bus not came and I went to coimbatore through government bus, i paid 500 for bus in paytm, i given feedback to customer care but they responeded and saying that i have traveled and still paytm has not refund.