Paytm — Regarding delay in reverse pickup order no.[protected].

Address:

Panipat, Haryana

Dear sir/madam; I placed an order no.[protected] of samsung galaxy j1 4g.but paytm.com sent samsung galaxy j1 3g. There is big difference between j1 4g and j1. I requested for pickup this order.and there courier boy came.but on that day i was not available in my place.and parcel was with me.and ecom courier boy said "he will come tomorrow" to my brother.from that day onwards i am regularily doing emails regarding reverse pick up of this order.paytm.com has 15 days return policy of seller linked with paytm.but i did emails within 15 days of delivery of product on regular basis. They did not respond me till date.please do my help regarding pickup of this mobile.it is sealed and i have not opened this product.please confirm my reverse pickup.this is big harassment by this site regarding service.firstly wrong product sent by paytm and secondly carelessness in service.