Paytm — regarding travelling in bus ticket

Website:

www.Paytm.com

I have booked a bus ticket of my wife from ahmedabad to kota for 6th april my ticket i'd is [protected]. It is a private bus traveller jai shreenath ji.
During the whole journey the driver and bus conductor illegally made many passengers sit and disturb all the other passengers who buy tickets legally.
This made the journey vulnerable and when i complained about it in. Paytm and the bus operator they didn't gave me satisfactory answer.
So i demand a full refund in this case so that paytm and the bus operator will understand the importance of permanent customers.
I hope my complaint will be entertained and a strict action will be made
My registered paytm. No. Is [protected]