Paytm — Reverse order not taken

Address:

New Delhi, Delhi

Sir/Madam, I am Animesh. I ordered a product from Paytm.I ordered 2 ' Tupperware snack cup set of 2 ' on 21 March 2015. It was delivered on 1 April 2015. Later on I didn't fund the product satisfactory, so I placed a reverse order for the product on 5 April 2015. They didn't replied me within 48 hours as they had written. So I again placed a reverse order 5 April 2015. Again they didn't replied. So again on 8 April 2015 and 12 April 2015 after they had not replied me I wrote to their officer, he replied next day that the reverse order could not be taken as I ordered the reverse order can not be placed because I did not ordered on time. I also then told them that Reverse Order can be placed within 5 days on delivery as written in website.What can I do now. My email ID is [protected]@gmail.com And my phone number is [protected]