Paytm — Rs 15998 is cheated by PayTM

Address:

Kolkata, West Bengal

I purchased Bfurn Divider Single Seater Sofa ORDER NO.[protected]Rs 9999) and Bfurn Supreme Single Seater Sofa ORDER NO.[protected]Rs 5999) on 18th April. I purchased both the products as gift for my sister’s Wedding and paid for them via my credit card. After placing the order I raised many request to ship the product ASAP and contacted them in official PAYTM page of facebook as well. But they kept on giving excuses and asked me to contact the seller directly without even providing me the contact number of the Seller (Bantia Furniture). I searched the contact number from internet and I managed to communicate with them and according to them they shipped the product on Tuesday[protected]. I also received a mail from Paytm on 28th saying ”Thanks for shopping with us!The seller Bantia Furniture has confirmed that the following items from your order #[protected]/[protected] will be serviced by them.” On the next business day 29th I received a message from PayTM on facebook saying as below/ attached that the product is cancelled due to technical reason: To my surprise I found that both the orders are cancelled in PayTM and the status is saying as “Refund amount for the cancelled item has been credited to your Paytm Wallet”. Till now I have received the Refund for only ORDER NO.[protected]Rs 5810) in my PayTM wallet. Refund of Rs 9999 for ORDER NO.[protected] is still to be provided in my PAYTM wallet though the status is saying the Refund is already been processed in my PAYTM wallet. I have already initiated the transfer of PAYTM refund of Rs 5810 to my Bank which is yet to be credited to my Bank. Bank Txn ID: [protected] Paytm Cash Txn ID 04E487F6EEA81618 I underwent tremendous harassment by PAYTM ever since I had done the crime of placing the order with them and paying for the same. I won’t be able to gift the required item to my sister in her wedding. On top of that I am really not sure if PAYTM will cheat all my amount Rs 15998 in total. I request you to help me and look into this matter urgently to make sure I receive Rs 15998 in my HDFC credit card ASAP. I already transferred Rs 5810 to my card as mentioned above after PayTM processed the refund to my PayTM wallet and for the other order Rs 9999 is yet to be refunded.